Dr. Servane Crave

Research / Industrial Interests

Services innovation, networked organizations, business models, value proposition.

Interests in COIN

COIN can be seen as the follow-up of ECOLEAD and ATHENA in FP7: it is then very interesting for me to know what's happening in the project considering new technological shifts and also to be indirectly involved in the roll out of this IP.

Contact dr. Servane Crave

• Send a message
• Address: Orange Labs, 905 rue Einstein – 06921 SOPHIA ANTIPOLIS, France
  
• Servance Crave's discussion forum as COIN testimonial

Biography

Born in 1969, I have studied in "Ecole Supérieure de Gestion" (Paris) and graduated in 1992.

From 1992 to 1996: Account Manager for Kodak Images Services (KODAK PATHE Group, specialised in services provision: digitalising, micro-graph, reprography); main activities were to follow-up and develop major account customer portfolio (such as Direction des Constructions Navales, Ministère des Affaires Etrangères); to canvass new accounts for implementation of IT solutions in Electronic Management and to organize marketing actions.

Since 1996 at France Telecom, first as Global Account Manager in charge of large Bank (CIC/Crédit Mutuel) and Advertising customer portfolio, I have been hired by FRANCE TELECOM Research and Development in 2001 to take part in several projects on new usages of ICT on SME market.
I have been responsible for experiencing new services for France Telecom Research and Development, based on home-made new technologies and new standards, such as Bluetooth and have achieved collaboration with American universities and European consulting companies on the evolution of inter-firm relationships.

Since end of 2004, I have been assigned responsible of a research axis on new forms of inter firms relationships, directly connected to the FTRD scientific management.

By June 2006, my research work has been recognized by an academic and internal academy and I have received the title of "Senior Research Expert".

Due to new research activities' organisation and the creation of Research Objects, I am now responsible of a research axis investigating the multiple aspects of the transformation of the services industry with a specific focus on services innovation.

Many contributions to the Integrated Project Ecolead (2004-2008) : under the form contributing to deliverables, participation to technical meetings especially those focused on the ICT infrastructure and on the Advanced Collaborative Plate form, dissemination tutorials around the concepts developed in the project. Since end of 2006, I am responsible for all business models issues.

Several activities of expertise for the EC:
Reviewer of several Specific Target Research Projects (Streps) all related to SMEs, collaborative networks. This activity has for objective to follow one project during its lifetime and to be able to support the commission in providing recommendations regarding the projects' scientific, technical and exploitation (sustainability, business models) activities.

More recently I have been invited by the Commission to be one of the 4 editors of the report "unleashing the potential of the European Knowledge Economy: a Value Proposition for Enterprise Interoperability"- 2nd semester 2007 which has been published by end of January 2008 with a foreword from Ms Viviane Reeding supporting the work achieved by the Informal Study Group.
Report, annexes and contributions available at: http://cordis.europa.eu/fp7/ict/enet/ei-isg_en.html