ISU Business Models in eGovernment: How Interoperability Service Utilities can revolutionise service provision in a collaborative and open Public Sector

Currently, public services are neither user‐driven, nor sufficiently sophisticated to support seamless, real‐time collaboration between the service consumers and the service providers. They are provided in a rigid, linear manner, without taking into consideration the individual characteristics and needs of each beneficiary.

Within this forward-looking landscape, and embracing the COIN Project vision that can extend the current scope of Government-as-a-Platform, citizens and enterprises, assuming the role of prosumers, are empowered to assemble their own services and to reap benefit from the simplified, meaningful public services. As this change of philosophy and the penetration of the Internet of Services in the public sector are just beginning to proliferate, there are many pending research issues to be resolved in the context of ICT-enabled Governance.

Prof. Yannis Charalabidis (Assistant Professor, Electronic Governance University of Aegean) in his "ISU Business Models in e-Government" Paper analyze how Government Service Utility (GSU), or an Interoperability Service Utility (ISU) operating in the Public sector, is a vision of the Internet of the Future, where public organisations, citizens, enterprises and non-profit organizations can collaboratively shape public services at design-time and runtime, in order to be delivered as a utility-like offering at their own ends, to the channels they prefer and in the context and situation they are.

ISU Business Models in eGovernment